FREQUENTLY ASKED QUESTIONS
At Pitcom Technologies, we strive to provide accurate and detailed images for every product listed on our website. Our goal is to ensure that what you see in the pictures is a true representation of the product you will receive. However, there may be slight variations in color, texture, or packaging due to different monitor settings or manufacturing changes.
If you have specific questions or concerns about a product, please don't hesitate to reach out to our customer support team before making a purchase. We are here to help and ensure that you have the best shopping experience possible!
Request Return. On our delivery and return page you can request a return by filling up the available form.
Prepare the Item:
- Pack the Item: Ensure the item is in its original packaging, including all accessories, manuals, and parts
- Ship the Item: Send the package to the address provided in the RA email. We recommend using a trusted courier service to ensure the return is received
If you need any help during the return process or have additional questions, please contact our customer support team.
At Pitcom Technologies, we understand how important it is to get the products you need. We continuously monitor our inventory and strive to restock items that are popular or in high demand. However, restocking depends on various factors including supplier availability and demand trends.
Here’s how you can stay informed:
Sign Up for Notifications: If an item you’re interested in is marked as “out of stock,” you can sign up for an email notification. We’ll alert you as soon as the item is back in stock.
Check Back Regularly: Restocks can happen at any time, so we recommend checking our website periodically for updates on the availability of the item.
Contact Us: For specific inquiries about restocking or if you need assistance finding a similar product, feel free to reach out to our customer support team. We’ll be happy to help!
If an item is discontinued or no longer available, we’ll update the product listing accordingly.
Yes, Pitcom Technologies delivers orders to your specified address. Here’s how our delivery process works:
Delivery Options: We offer various delivery options to suit your needs, including free delivery within Nairobi CBD, and next-day delivery to various parts of the country. The available options and associated costs will be communicated.
Delivery Areas: We deliver to most locations within Nairobi. For country wide orders, please contact us for details on availability and delivery cost rates.
- Delivery Time: Delivery times vary depending on your location and the shipping method chosen.
